You can contact our customer support by using the following contact methods:
1. by phone
The noez customer support can be reached daily by phone from 10:00 a.m. to 9:00 p.m. on the german phone number +49 (69) 153259330.
In urgent cases, you can also reach our customer support outside of business hours.
If you can’t reach us immediatly, please try again after a couple of minutes, it may be that our technicians are in a different conversation or in the data center.
Please tell our employees your customer number, which you can find at https://nas.noez.de/en/kundennummer/.
2. by ticket
Of course you can at any time open a supportticket at https://noez.de/de/support.
Choose from the various categories in which your concerns can be categorized.
This helps us to assign your ticket to the right specialist departments.
3. by e-mail
In addition to ticket support, you can also send us an email at firstname.lastname@example.org at any time.
Please tell the our employees your customer number, which you can find at https://nas.noez.de/en/kundennummer/.
4. non-official support channels
Discord: Join the noez community and chat with customers & employees.
(Remind, this is not an official support channel, never pass on personal data here)