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Questions and help about our affiliate program.
How can I participate?
First log in to noez.de. To participate in the affiliate program you need a free noez.de account. You do not need an active product. After you have logged in, visit the page https://noez.de/affiliates.php. Then click on "Activate affiliate account". After that you will find your individual affiliate link on the overview. As soon as someone orders something through your affiliate link, you will receive a one-time 50% commission. You can find more information on noez.de/affiliate. Materials to promote noez.de can be found on noez.de/downloads
All about the topic LXC
How can I enable TUN/TAP for my lxc vserver (vps)
TUN/TAP is a necessary function for LXC vServer, especially for users who want to operate a VPN. This is not possible by default with LXC. So that you as a customer can use your server in the best possible way, we automatically activate the adapter for you after the order. To use the adapter, it may be necessary to restart your server. The adapter is activated at the latest 5 minutes after the creation of your server. If you have ordered a fresh vServer from us and depend on the TUN/TAP adapter, you only have to wait 5 minutes and then restart your server. After that, you can simply use your server to its full extent.
Questions and help about FlexIPs.
What are FlexIPs?
FlexIPs (= flexible IP addresses) are for you to be able to use official IP addresses rented from us to be used with any server in the world at anytime you like to. You can easily move the IP addresses to be used with another server. Our service comes with a basic DDoS-protection. To be able to use our ip addresses you first rent a so called GRE tunnel (=Generic Routing Encapsulation tunnel). One end point of the tunnel is our router and the other end point is your server you chose to use our IP addresses with. After having established the GRE tunnel with our configuration information you will be able to use it right away. You can also set PTR-records for each IP address rented. Advantages of FlexIPs is for you to always be flexible where to use the rented ip addresses in case you change server or provider and also we run a stable valuable pricing policy at noez.de like we do with all our services for many years.
Questions and help about our webspaces.
Which webspace package do I need?
Why do I need a web space?With a web space from noez.de you can build your own internet presence in no time at all.The webspaces are operated by Plesk, so you can install your preferred content management system, your shop system or one of the many other available tools from a list of applications without any special previous knowledge. Which packages can be booked?We currently offer the following packages for your webspace: Private - 1,99€This package contains 5GBwebspace, 5 databases, 5 FTP accounts, 5 switchable domains, 5 subdomains, 5 domain aliases, 10 email accounts, 25GB storage space for your email accounts, 10 mailing lists, unlimited fair-use traffic & an easy to use app installer for quick installation of apps like Wordpress or Joomla and many more apps. Community - 3,99€This package includes 25GB webspace, 10 databases, 10 FTP accounts, 10 activatable domains, 10 subdomains, 10 domain aliases, 20 email accounts, 50GB storage space for your email accounts, 20 mailing lists, unlimited fair-use traffic & an easy to use app installer for quick installation of apps like Wordpress or Joomla and many more apps. Business - 5,99€This package includes 250GB of web space, unlimited databases, unlimited FTP accounts, unlimited unlockable domains, unlimited subdomains, unlimited domain aliases, unlimited email accounts, 250GB of storage for your email accounts, unlimited mailing lists, unlimited fair-use traffic & an easy to use app installer for quick installation of apps like Wordpress or Joomla and many more apps. Do I need anything else?You will receive a free generated domain to your webspace in the format xxxxxxxx.prepaiddomain.dewhich is firmly bound to your webspace is not transferable/moveable. Therefore it might be useful for you to use your own domain. You can include at least 5 own domains in your webspace. If you do not yet own a domain and would like to book one, just have a look at our domain offer: https://noez.de/domains
Set the name servers for your plesk webspace
In the following we will explain which nameservers you can store with your Plesk Webspace package. DNS Administration via noez.de Web InterfaceNameserver 1: ns1.noez.deNameserver 2: ns2.noez.deNameserver 3: ns3.noez.de To make your Plesk webspace reachable you have to create an A-record on the desired name or wildcard (*) and enter 184.108.40.206 as IP address. It is even easier if you use the Plesk nameservers directly. Enter the following nameservers:Nameserver 1: dns1.noez.ioNameserver 2: dns2.noez.io These two nameservers only work in connection with an actively booked webspace at noez.de.
All about the topic Dedicated servers
Which operating systems can I install?
In our webinterface you install the following operating systems with 1-click: Ubuntu Debian Windows Rescue System
I can't install windows on my dedicated server
It is not possible to install Windows on dedicated servers with Intel Atom (N2800). If you want to install Windows on your dedicated server, you must choose a different model.
Questions and help about domains.
How to create URL redirect records?
What is a URL Redirect Record? A URL Redirect Record is actually not really a valid domain record according to standard RFC 1035, it is just an A record pointing onto a web server that redirects to your chosen URL. Why do I need a URL Redirect Record? If you want to create an HTTP redirection from your domain or subdomain to any external or internal target-URL, e.g. a Discord invite link you can use a URL Redirect Record. You can not use a URL Redirect Record to redirect your own page from http to https. How do I create URL Redirect Records? To create a URL Redirect you have to create two different Records: One A Record that points to our web server performing the redirection and one TXT record that describes how and where to redirect. The records should look like the following example: subdomain.yourdomain.com IN A 220.127.116.11 subdomain.yourdomain.com IN TXT „URL [Redirect Type] targetdomain.example.com“ So your record could look like the following one: coupon.noez.de IN A 18.104.22.168 coupon.noez.de IN TXT „URL 301 https://noez.de/coupon“
Why is my domain still pending?
In order for a domain to be registered, it is necessary that you have entered complete address data in your account. If you have not done this, we will inform you after the order via support ticket. Please reply to this ticket after you have entered the complete data so that we can finally register the domain.
Questions and help about our Appinstaller.
My installation has been stuck for over 30 minutes
Please make sure that you do not make any changes to the server during the installation (login, restart, reinstall, etc.) - if the installation does not continue, please contact customer support with your task#.
Where can I find the login data after installation?
After the installation you can find the login details by clicking on the Details button in the app overview.
All about the topic HTTP/HTTPS Proxys
How do I buy an HTTP/HTTPS proxy?
How do I add my HTTP/HTTPS proxies to my browser?
Questions and help on noezPoints.
How can I use noezPoints to pay my unpaid invoice?
If you have received noezPoints, you can use them directly in the invoice to pay. How does it work? If you are in an unpaid invoice. You will see a box at the bottom right to redeem the noezPoints. The default is either the amount of noezPoints to redeem in order to pay the invoice in full, or the maximum number of noezPoints left in your account if you have fewer noezPoints than would be needed to pay the invoice.
How can I redeem a noezPoints voucher?
In this article we explain how you can redeem a noezPoints voucher: Open the noezPoints Manager.To do this, navigate to the "Toolbox" in the left sidebar, then click on noezPoints under "Bonus programmes". Click on "Redeem voucher" Enter the voucher code you have received. Have fun with your noezPoints!
What can I collect noezPoints for?
In this article we explain what you can collect noezPoints for. You can collect noezPoints through transactions (see "Transactions" in the noezPoints Manager) or through scenarios (see "Scenarios" in the noezPoints Manager).Possible scenarios are, for example, telephone verification, submitting an idea, registering for the newsletter for the first time, ...
How can I add two-factor authentication protection to my customer account?
Questions and help about our VPN services.
How can I open the adblocker web interface?
To open the web interface for the content and ad blocker, you must be connected to your VPN. Once you are connected to your VPN, you can access the interface at http://10.66.66.1:8080/.
How many devices can connect to one profile?
A maximum of 1 device can connect to each created profile at the same time. However, you can create 3 profiles by default. You can unlock more profiles via the upgrade function in the product.
Where can I download the client for the VPN?
For the VPN connection we use the opensource protocol from WireGuard®. Download links for all common devices can be found on the manufacturer's website: https://www.wireguard.com/install/
Do I have a exclusive IPv4/IPv6 address or does it change?
With the order & setup of the product you get an exclusive, static IPv4 and IPv6 address. This has the advantage that you can e.g. unlock the IP address in corporate environments. In addition, you do not have to share the IP address with other customers and can keep it clean. Your original IP address remains hidden as long as you are connected to the VPN.
All about the topic vServer
How can I secure my linux vps?
Change the default SSH port Many attacks are automated on servers that use the default port 22 for the SSH service. To avoid these attacks, it makes sense to use a five-digit port for SSH. The instructions apply to most Linux distributions with default configuration. Individual commands may differ and, if necessary, additional packages have to be installed. Log in to your vServer and look at the file /etc/ ssh/sshd_config with any text editor: $ vi / etc / ssh / sshd_config In the file you will find the entry „Port“: #Port 22 <- #AddressFamily any #ListenAddress 0.0.0.0 #ListenAddress :: Remove the hash to activate the entry and choose any five-digit port: Port 54321 <- #AddressFamily any #ListenAddress 0.0.0.0 #ListenAddress :: Save the file and restart the SSH service. $ service sshd restart Note that you must now always specify the port when connecting. Alternative authentication methods Passwords are often easy to guess. Often, these are simply dictionaries that try different passwords. It is best to always use the strongest possible passwords, or even better: a public-key authentication: In this example, we use RSA keys with a length of 4096 bits. According to current status, this opens up a sufficient degree of security. First of all, an RSA key pair must be generated on your own computer. With Linux, you can easily do this with the following command: $ ssh-keygen -t rsa -b 4096 Here it makes sense to first deposit both keys under ~/.ssh / Of course with Windows there is also the possibility to create a key pair, for example with the program PuTTYgen. This is often installed with PuTTY. Subsequently, the public part of the key pair, the „public key“ must be deposited on the appropriate user on the server. You can just copy & paste this. Get the content of the generated public key file and copy the output: $ cat ~/.ssh/id_rsa.pub The symbol „~“ (tilde) always stands for the current home directory. For the user „root“ this is /root/ for other users e.g. „user“ by default /home/user / On Windows you do the tilde with Alt-Gr & „+“ on Mac with Alt & „n“! (Tried with a German keyboard layout, may differ on other layouts) Paste the content on your vServer into the ~/.ssh /authorized_keys file. The authentication method still has to be changed in the file /etc/ssh/sshd_config. $ vi /etc/ssh/sshd_config If necessary, the selected entries must be modified so that they correspond to the example: RSAAuthentication yes <- #PubkeyAuthentication yes AuthorizedKeysFile .ssh/authorized_keys <- #AuthorizedKeysCommand none #AuthorizedKeysCommandRunAs nobody To disable tunneled clear passwords, change to no here! #PermitEmptyPasswords no PasswordAuthentication no <- UsePAM no <- Then the file is saved and the SSH service is restarted: $ service sshd restart When you want to connect via SSH, you have to make sure that the private key file is stored in your home directory under ~/.ssh/id_rsa - With programs like PuTTY there are also the possibilities to deposit the private key. Prevent root login and sudo The worst scenario that could happen to you: An attacker gains access to your vServer through the root user. The root user has unlimited permissions under Linux and thus has full control over the Linux system. One way to prevent this is to generally forbid the root user to connect to the server via ssh. - Create new user In general, it is recommended not to work permanently with the user „root“ under Linux. Due to the unrestricted permissions, mistakes can often have fatal consequences and cause a lot of trouble. It is always best to create a user with limited permissions. In this case we create the user „user“. Under Debian and Ubuntu this is quite simple with the command: $ adduser user For other distributions, you can, for example, use the following command: $ useradd -s / bin / bash -m user To switch to the user, use the following command: $ su - user If you have not yet created a password when creating the user, first set a password: $ passwd user - sudo install In order to be able to execute commands with the new user, which you can only execute as root, you can use the program „sudo“. You can install this on all popular Linux distributions via the package manager, in Debian / Ubuntu as follows: $ apt-get install sudo You have to make the installation as „root“. If you have previously changed the user, use „exit“ to get back to „root“. Now add the new user to the group „sudo“. You can use the following command to do this: $ usermod -G sudo user The user now has the same rights as the user root with the preceding command „sudo“ and subsequent password entry. So switch to the new user and execute a command as „super-user“ as follows: $ sudo echo „hello world“ Prevent root login Now that you have created an alternate user that you are working with, you can completely ban the ssh login for root. Most dictionary/rainbow attacks target the user „root“ or other common system users. If you have already disabled the SSH login via password authentication, you should also enter your public key in your new user as described in the „Alternative authentication methods“ manual. To deny login via ssh for „root“, change the following entry in /etc/ssh/sshd_config: Authentication: LoginGraceTime 120 PermitRootLogin no <— StrictModes yes Then restart the ssh service: $ service sshd restart If you still want to work with the root user after logging in via SSH, you can use „sudo -i“ to switch to the root user via sudo or alternatively „su - root“. Detect and block suspicious activity Often, attackers try to hijack a vServer by guessing the password. To detect and prevent these attempts, you can, for example, use the intrusion prevention system „fail2ban“. The program uses log files to detect conspicuous access attempts and blocks the corresponding IP addresses. You can install fail2ban on all popular Linux distributions via the package manager. For Debian & Ubuntu, for example, with the following command: $ apt-get install fail2ban The package may have been automatically installed on your server before. For fail2ban you usually need at least one firewall. In most cases, iptables is already preinstalled on your Linux distribution, otherwise you can install it with the following command: $ apt-get install iptables You start fail2ban after installation with the command: $ fail2ban-client start Afterwards you can check the status of the jails. Usually the jail „ssh“ is already preconfigured and active. Check the status of „ssh“ with: $ fail2ban-client status ssh Here you see failed login attempts via ssh and possibly banned IP addresses. You can customize the configuration of the jails in the respective jail.conf, e.g. the duration of the ban and the number of failed login attempts until the ban. For more information, see the man-page for fail2ban with the following command $ man fail2ban-client or visit the page http://manpages.ubuntu.com/manpages/xenial/man1/fail2ban-client.1.html
My vps is to slow
If your vps is to slow please create a benchmark with „wget -qO- bench.sh | bash“ and create a support ticket.
How can I switch from EOL VPS (openVZ) to modern LXC?
If you are interested in a change, please visit https://noez.de/index.php?m=ovzreward. There you can check if your server is qualified. If you decide to trade, your server will be active for 4 weeks and then expire (optionally, additional time can be purchased, but the price may be higher than your current OpenVZ price). Pre-paid periods will not be refunded. During these 4 weeks you can migrate your data independently from OpenVZ to your new server. For your new server, we grant you a full 18 months of 37% off the monthly bill. The discount applies to all LXC and KVM vServer.
Can I upgrade a free trial vps to a paid one?
You can upgrade a free test vserver at any time in the product overview to a regular vServer of your choice. However, this is only possible within the first 7 days, after which your test vserver will be deleted irrevocably. Your data will of course be taken over during an upgrade. For further help, we are happy to support you.
I can't install windows on my vserver/vps
For virtual servers, the installation of Windows is only possible if you have booked a KVM vServer. LXC (Linux) vServers can only install operating systems that are based on Linux.
Questions and help on invoices.
I'm waiting for a pending payment
If you have paid an invoice with noez, or have made a credit, but this was not promptly credited, please wait 5-15 minutes for your payment. In some cases, there may be a delay. If you have paid by Paypal, please check in advance in your Paypal transaction overview if the payment was actually successful. In rare cases, Paypal temporarily freezes payments. In this case, we can also give you the credit delayed.
How can I cancel my funds invoice?
Just go into the invoice and click at the red button on the right side. After confirming that you really want to cancel the invoice, we will cancel the invoice. You can only cancel unpaid invoices for adding funds to your credit balance. All other invoices will automatically expire after 14 days.
I want to request a refund for my invoice
Generally, if you have already received and used the product, we do not offer refunds. The exception to this would be if we could not deliver on our promises as described on the website. Deposited credits cannot be refunded. We point out the early expiration of the right of withdrawal in the ordering process and would like you to confirm this in the ordering process.
My coupon is invalid
If your voucher is invalid, this can have several causes: the duration of your product does not match the voucher the maximum number of redemptions for this voucher has already been reached the voucher has expired the voucher was individual and not intended for your customer account If you have further questions, please contact our customer service with the exact error message.
Automatic pay with credits
If you’d like to automaticly new generated invoices with your current credit balance just navigate to: https://nas.noez.de/clientarea.php?action=details At the bottom of the page you’ll find a option to enable this feature. Its called: „Automaticly pay with Credits“
Questions and help on our other topics.
Which social media channels belong to noez?
You can find noez on the following social media channels: Twitter: https://twitter.com/noezdeFacebook: https://www.facebook.com/Noez.de/Discord: https://noez.de/de/discord/Instagram: https://www.instagram.com/noez.de/ Follow us, stay up-to-date and don’t miss any of our discount offers! Please note that these are not official support channels.
Do noez servers run on green electricity?
Yes! All noez servers are powered by 100% green electricity.
Sponsoring & Partnership
Are you interested in an active partnership? Then please contact us. Please note, however, that your project should already be publicly callable and meet the following criteria: You have a large reach You produce high quality content You are older than 16 years You do not have active partnerships with any of our competitors Your content does not consist of "copy & paste". If you are interested in an exciting partnership with us, feel free to contact us via email at email@example.com or visit us on our Discord. You can also find more information about sponsoring and partnerships here.
How can I contact the customer support team?
You can contact our customer support by using the following contact methods: 1. by phoneThe noez customer support can be reached daily by phone from 10:00 a.m. to 9:00 p.m. on the german phone number +49 (69) 153259330.In urgent cases, you can also reach our customer support outside of business hours.If you can’t reach us immediatly, please try again after a couple of minutes, it may be that our technicians are in a different conversation or in the data center.Please tell our employees your customer number, which you can find at https://nas.noez.de/en/kundennummer/. 2. by ticketOf course you can at any time open a supportticket at https://noez.de/de/support.Choose from the various categories in which your concerns can be categorized.This helps us to assign your ticket to the right specialist departments. 3. by e-mailIn addition to ticket support, you can also send us an email at firstname.lastname@example.org at any time.Please tell the our employees your customer number, which you can find at https://nas.noez.de/en/kundennummer/. 4. non-official support channelsDiscord: Join the noez community and chat with customers & employees.(Remind, this is not an official support channel, never pass on personal data here)
Proxmox Server mit GRE
Wenn Du möchtest, dass die Container auf den Proxmox-Servern keine eigene GRE-Verbindung aufbauen müssen, kannst Du die GRE-Tunnel auf den Hosts einrichten. Hierzu benuzten wir unsere GRE-Befehle die im Interface zu sehen sind, jedoch ohne den Teil mit ip addr add Beispiel: ip tunnel add gre1 mode gre local 22.214.171.124 remote 126.96.36.199 ttl 255 ip addr add 10.6.6.2/30 dev gre1 ip link set gre1 up ip rule add from 188.8.131.52 table 20 prio 1 ip rule add from 184.108.40.206 table 20 prio 1 ip rule add from 220.127.116.11 table 20 prio 1 ip rule add from 18.104.22.168 table 20 prio 1 ip route add default via 10.6.6.1 dev gre1 table 20 dann müssen wir noch v4-Forwarding aktivieren: echo 1 > /proc/sys/net/ipv4/ip_forward ===== In Proxmox Bride anlegen ===== Melde Dich auf dem Proxmox-Webinterface an und wähle den gewünschten Host aus. Wählen in der linken Menüleiste den Eintrag von gewünschten Server aus und klicke auf den Reiter "Network". Klicke auf die Schaltfläche "Create" und wähle "Linux Bridge" als Typ aus. Gebe einen Namen für die Bridge ein, z.B. "vmbr0". Wähle das gewünschte physische Netzwerk-Interface aus, das mit der Bridge verbunden werden soll. Wenn Du mehrere Netzwerk-Interfaces hast, wähle das Interface aus, das die Verbindung zum Rest des Netzwerks herstellt, z.B. eth0. Aktiviere die Option "Autostart", damit die Bridge automatisch beim Start des Hosts gestartet wird. Klicke auf "Create", um die Bridge zu erstellen. ==== neuer Container hinzufügen ===== Um in Proxmox einen neuen Container mit einer bestimmten IP-Adresse zu erstellen, kannst Du die folgenden Schritte ausführen: Nachdem Du den Container erstellt hast, kannst Du diesen starten und darauf zugreifen, indem Du die IP-Adresse verwendest, die Du ihm zugewiesen hast. Wenn Du weitere Netzwerk-Interfaces hinzufügen möchtest, kannst Du die oben genannten Schritte befolgen, um die Netzwerkkonfiguration des Containers anzupassen. Beachte jedoch, dass Du auch auf dem Host-System entsprechende Netzwerkkonfigurationen durchführen musst, damit das neue Interface des Containers korrekt funktioniert.
Questions and help about our servers.
I’ve got the error message “Internal error” by connecting to my Windows server
If you’ve got the error message „Internal error“ by connecting to your Windows server, please restart your server. You should then be able to connect to your server.
How are servers protected against DDoS attacks?
Your servers are DDoS-protected with us thanks to state-of-the-art technology and current filter mechanisms. We protect you without additional costs around the clock, 365 days a year, from incoming DDoS attacks up to 1 Tbps+.
How can I install my own TeamSpeak 3 server?
Requirements Linux operating system (In this case Ubuntu 15.04) SSH client (e.g. https://www.putty.org/ 4) Installation Update your system: apt-get update && apt-get upgrade After that we create a user for Teamspeak and put the directory in /opt/ sudo useradd -d /opt/teamspeak3-server -m teamspeak3-user If the command fails because sudo is not installed, run the following command: apt-get install sudo Now we download the current Teamspeak 3 version (https://teamspeak.com/en/downloads/ 4) at the time of this tutorial this is version 3.10.2 for 64 bit. wget https://files.teamspeak-services.com/releases/server/3.10.2/teamspeak3-server_linux_amd64-3.10.2.tar.bz2 If the command fails because wget is not installed, execute the following command: apt-get install wget Now unpack the files: sudo tar -zxvf teamspeak3-server_linux_amd64-3.10.2.tar.bz2 Now move the files to the right directory: sudo mv teamspeak3-server_linux-amd64/* /opt/teamspeak3-server Now set the correct permissions: sudo chown teamspeak3-user:teamspeak3-user /opt/teamspeak3-server -R Now delete the files you don't need anymore sudo rm -fr teamspeak3-server_linux_amd64-3.10.2.tar.bz2 teamspeak3-server_linux-amd64 Now we create a Teamspeak 3 startup script. To do this, enter the following command: sudo nano /etc/init.d/ts3 There you have to insert the following content: #! /bin/sh### BEGIN INIT INFO# Provides: ts3# default-start: 2 3 4 5# Default-Stop: 0 1 6# Short-Description: TeamSpeak3 Server Agent# Description: Start/Stop/Restart Ts3### END INIT INFO set -e PATH=/usr/local/sbin:/usr/local/bin:/sbin:/usr/sbin:/usr/binDESC="TeamSpeak3 Server"NAME=teamspeak3-serverUSER=teamspeak3-userDIR=/opt/teamspeak3-serverOPTIONS=inifile=ts3server.iniDAEMON=$DIR/ts3server_startscript.sh#PIDFILE=/var/run/$NAME.pidSCRIPTNAME=/etc/init.d/$NAME # Gracefully exit if the package has been removed.test -x $DAEMON || exit 0 sleep 2sudo -u $USER $DAEMON $1 $OPTIONS Now we set the permissions correctly again: sudo chmod a+x /etc/init.d/ts3sudo chmod a+x /opt/teamspeak3-server/ts3server_startscript.shsudo chmod a+x /opt/teamspeak3-server/ts3server_minimal_runscript.shsudo update-rc.d ts3 defaults Now you can start your server using the following command: sudo /etc/init.d/ts3 start
How can I find out if my server is currently affected by a breakdown?
If you are not sure whether your server or vHost system is affected by a fault, you can check the current status of the systems at any time at https://status.noez.de/
Why can't I renew my server?
If you are on the details page of your server and an extension is not offered or declared with 0 days, the remaining time is still more than 365 days. Currently only servers can be extended if the remaining time is less than 365 days.
Why has my server been suspended?
Your server has been suspended? This may happen for one of the following reasons: You have violated our Terms of service (TOS) We have received several abuse messages about your server Your invoice is unpaid If you have any questions about your server being blocked, our support team will be happy to help you at any time.
Questions and help about your account.
I don't want to verify by phone
After account creation you will be asked for phone verification, this is related to risky payment methods. With this protection measure we want to prevent chargebacks. If you do not want to verify your account, you can also skip the verification, a field will be displayed during the verification process. You can still catch up with the verification at a later date. Due to a lack of verification you will not have access to some payment methods. You will need to pay for your server using one of the following payment methods: Crypto currencies paysafecard Pay cash transfer giropay Sofortuberweisung Creditcard
I don't see all payment methods
When choosing your means of payment, you will not see all the payment methods: Solution: Your account is not fully verified. You probably skipped verification in the past. Go to your account settings and enter your correct and current phone number, where we can reach you. Then visit https://noez.de/index.php?m=verify&action=initverify and start the verification again. After that all payment gateways are available again.
How can I find my customer number?
You can find your customer number at https://noez.de/en/kundennummer If you would like to contact noez customer service by phone or email, please have your customer number ready.
How can I transfer my credits to another customer?
Please note, that you need the customer number of the recipient. If you have this number, you can select an amount at https://noez.de/index.php?m=donate 1. Type in the customer number of the recipient and add a personal text. Note: This process can’t be undone. As soon as you click on „sumbit“, we will transfer the desired credit immediately. Please double check all information, before you start the process.
I have troubles with account verification by adding a valid phone number
The phone verification of the account is necessary to enable more payment options. This is part of our anti fraud system to lower the chance for payment charge backs that will result in higher pricing for all customers. To ensure that the verification of your account will run smoothly please make sure to use either A real landline number or A real mobile number „real“ means here something physical. Something that really exist. The usual reasons why phone verifications will fail are the usage of some virtual services. Services like skype or online portals or voice over IP or any other similar service might fail! IF you are using a real physical existing phonenumber and still the verification fails, please open a ticket providing this informations: What number you have been using ( including area and countrycode ) What carrier you have been using When ( date and time with timezone ) you tried the verification A copy of your last invoice from your carrier showing your name and number of the invoice This will enable us to check why the phone verification failed and eventually enable us to verify your account manually. Thank you very much for your understanding for this, unfortunately needed, security measurement to help to prevent identity theft and stealing of money.
How can I add funds?
Here you can find out how to add credit to your noez.de customer account Prepaid basis All products you can order at noez.de are on a prepaid basis. That means: Before you can order a product, you have to add credit to your customer account. If you do not renew a product, it will automatically expire. If your credit is empty, it will not be billed, even if automatic renewal is activated. This gives you complete independence, as you are not bound to any contracts and can choose how long you want a product to run. Payment provider We offer you a wide range of payment providers that you can use to top up your credit. We take care of all fees that arise during the payment process, so that you always get the amount credited that you actually top up. You can use the following payment methods for the top-up: PAYSAFECARD, BITCOIN, INSTANT, IDEAL, CASH, SKRILL, CREDIT CARD, NETELLER, DIRECT DEBIT, PREPAYMENT, GIROPAY, PAYPAL Recharge process To top up your credit, simply log into your customer account at nas.noez.de and select the menu item "Top up" under "Finances" on the left. Then enter the desired top-up amount in the input field and click on "Start". Now select your preferred payment method and click on "Top up now". You will be redirected to the page of our payment partner. Complete the necessary steps to finalize the payment, then you will be automatically redirected back to the NAS. The amount has now been credited to your customer account. Top up credit Here you can find out how to add credit to your noez.de customer account Prepaid basis All products you can order at noez.de are on a prepaid basis. That means: Before you can order a product, you have to add credit to your customer account. If you do not renew a product, it will automatically expire. If your credit is empty, it will not be billed, even if automatic renewal is activated. This gives you complete independence, as you are not bound to any contracts and can choose how long you want a product to run. Payment provider We offer you a wide range of payment providers that you can use to top up your credit. We take care of all fees that arise during the payment process, so that you always get the amount credited that you actually top up. You can use the following payment methods for the top-up: PAYSAFECARD, BITCOIN, INSTANT, IDEAL, CASH, SKRILL, CREDIT CARD, NETELLER, DIRECT DEBIT, PREPAYMENT, GIROPAY, PAYPAL Recharge process To top up your credit, simply log into your customer account at nas.noez.de and select the menu item "Top up" under "Finances" on the left. Then enter the desired top-up amount in the input field and click on "Start". Now select your preferred payment method and click on "Top up now". You will be redirected to the page of our payment partner. Complete the necessary steps to finalize the payment, then you will be automatically redirected back to the NAS. The amount has now been credited to your customer account. Verification When you add funds to your account for the first time, you will be asked to verify your identity. This step is necessary to avoid abuse. Don't worry: verification is a one-time process and can be done in no time. Once you start the verification process, you will be asked to enter your phone number and select the verification language. After entering the phone number, you will automatically receive a call from us. When prompted, enter the 6-digit verification PIN you see on your screen using the keypad on your phone. After the call is successfully completed, your account is verified. When you add funds to your account for the first time, you will be asked to verify your account. This step is necessary to avoid abuse. Don't worry: verification is a one-time process and can be done in no time. Once you start the verification process, you will be asked to enter your phone number and select the verification language. After entering the phone number, you will automatically receive a call from us. When prompted, enter the 6-digit verification PIN you see on your screen using the keypad on your phone. After the call is successfully completed, your account is verified.
Add 2-factor authentification to my customer account
In this article we will show you how to add 2-factor protection to your account. Navigate to your profile in the top right-hand corner, then to "Security settings". You are now in the security settings. Now select "Two-Factor Authentication" in the navigation.To activate the 2-factor protection, press the green button. You will now be guided through the 2-factor setup process. After successful 2-factor activation, a backup code appears, which you should note down. If you lose your authentication device, the 2-factor protection can only be cancelled with the help of this backup code.
I forgot my password
You have forgotten your password? No problem! At https://noez.de/password/reset you can recover your password at any time using your e-mail address.
How can I withdraw my balance?
Unfortunately, a payout of the credit is currently not possible, please contact our customer service for further questions.
Discounts for students
How can I delete my account?
If you would like to delete your noez account, please contact our support team. If you delete your noez.de customer account, we will delete all data we have stored about you according to DSGVO regulations. Also, all products you have booked will be deleted immediately. Please note that this process is irrevocable and should therefore be well thought out. We delete: We delete all support tickets We delete your email address All your vServers, webspace packages, Minecraft servers, Teamspeak servers, game servers, dedicated servers Your SolusVM access Your Plesk access Your IP address Your phone number Your encrypted password Your newsletter membership Saved account notes Managed files such as backups kept on request This data will be deleted immediately. We do not delete Your consecutive customer number Invoices Transactions Domains - these will be deleted only after expiration, if you want to delete them before, please send us an email to email@example.com. your place in our heart This data will be deleted automatically after the legal retention period has expired.
How can I change my email address?
If you would like to change your email address, please contact noez customer service. You should provide us with the following information: Your customer number and support PIN Your old e-mail address Your new e-mail address
How do I change my password?
Log in to your noez customer account. Open the customer panel. Open the "User settings" in the right sidebar under "Settings". Now enter your current password, then your desired password. Confirm your desired password again and press Save. Your desired password has now been changed.